During this phase, we’ll be focusing on Project Knowledge Management, which serves as a conduit for leveraging past experiences and capturing new insights to propel your project outcomes and foster continuous learning within your organization.

This approach revolves around the notion that the knowledge gleaned by project teams in previous endeavors can be recycled to enhance the results of current projects, and the insights gained during the course of present projects will persist as valuable resources to boost operational activities and future projects.

As we navigate through this stage, here’s what you can anticipate:

  • We’ll establish templates that facilitate the collection of lessons learned and knowledge for upcoming projects.
  • We’ll set up a knowledge registry and toolkit to manage explicit knowledge. Explicit knowledge is knowledge that can be conveyed through documents, discussions, or direct communication.
  • We’ll construct a Learning Management System (LMS) centered around project knowledge and learning. This is particularly crucial in an Agile environment, where iterative learning and continuous improvement are the cornerstones of project success.
Knowledge Management

An example of the knowledge creation window

With these mechanisms in place, you’ll find that your organization will be well-equipped to manage knowledge more efficiently, encouraging a culture of learning, and facilitating a smoother transition between project stages.

This phase is slated to last 20 business days.


As the Contractor, our responsibilities include supplying a business analyst and a trainer, as well as tools, templates, and best practices for the development of a robust knowledge management system.

As the Customer, your responsibilities would include nominating a person responsible for project knowledge management to act as the central hub for this initiative. This individual will play a key role in coordinating and overseeing the knowledge management process, ensuring its successful implementation and ongoing effectiveness.